Knowledge Management and The Knowing Organization

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م0 وت مجان هروه سنا عس مه ‎Pandy oP‏ مت دار 

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منونمم ۳() نز ي‌لواریی)) ۲و ‎S Oiews‏ ‎ta people's coknby‏ ۱ ماه سرام ۰ بو بانج ‎Deuctay ty ar reprewected ta te objet‏ ‏سيجناصةا روت ساسا مسج ‎Praca right hracudedk objets Or watery koou eck = ‏ها تا ‎1 ‎1 ‎i ‎i ‎ 

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© CW Choo FIS University of Toronto Dke Koowiery Orgucizaica ۳ 7 0018100 000 7 N KOODLCOGG OROOTOD \ ‏کر 0000و‎ ‏کی‎ 

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Our beurcicgy Oyeada تس مجاهت من لاله ده تمه و تما موس لیم ‎Oke‏ ۱7 لام | موی ها تمه وه موه تیه 

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Coteyories oP ‏لانیسم)) امممتومم)‎ ( “Dhe Ropes kone wed by orcgrutzaied wewbers to perPoren tet work ‏نمی وا مه‎ of ther workbs. “Doot hoo heck ty hard to verbulte bere itty expreszed throu ‏سای وروی‎ ced voc be reduced to rues ood ‏انس‎ ] beew podPed or wade touybke, unl pau therePore be ‏حالس لته رانسسر‎ Dapher kanwkeke: way be vbjeotbared or ruke-based. فجي اسه تجسن نت ‎‘he shared weunopine wad belePy obo‏ مرن وی ,ماس راکو 1۱ belePy oe weed to woke voke ood stgePioour ty a ‏ول‎ oval ‏اش‎ 8 ie 3 ° مالسا هجو( جوا ‎Dhe wore teh) titrated the‏ موی ل مت سا سوت ‎fe wore‏ 

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© CW Choo FIS University of Toronto © اماس صا وس ايساسا ما راودا Qonwtedge Cowersion (@exndva ed Peres (298) 

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© CW Choo FIS University of Toronto CQonwledye Cowersivd Ouse (vcr ond Dake (BSS) Oba 4 ‏ای مب حا بدنلا سب‎ proche? 6 st ‏مه‎ Par ALow w woke toy breed? or Oke von Detrwhts cb? 

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© CW Choo FIS University of Toronto 

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ee Grek Coulter 0قسف‎ counter 0 ‏هه‎ Premeworls — eeudecke Ores Oconee ‏هه‎ ‏بو‎ Ow * Oly & keowteke PORTBOT ww? + Okt KDOOLBOOO eo we brave word weed? + Obes w or ODLTORO? * Oke uALOOO? + Oke ud WPLOOBOT? - ‏سبط تنصل‎ 7 لاس 01060 مد لب نم * 7 ۲ میهافم چب لب تیصلا - ‎“ow ull we ORGONE cow boowkerke?‏ * ‏صمت بسنا‎ 11 hep? * Low & we DBOOBO WPORDOMOO? bow tb we roprove 7 © CW.Choo FIS University of Toronto 

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© CW Choo FIS University of Toronto Orhtes & Gtroteqy: Kanwledee t7 Oukue Oreo Orw Ocho (Geanrhy ceo Dota) © brew wae ty bverane honwiedye od kPorumion ty ores orcentzctorrd uch, Ooo oryrerte ‏امین‎ dl P ‏ام‎ (acho ont yet 20ND) 

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‎Ctroteyy (©)‏ 6 عصله() ‎ ‎terre | EP | ree | OH | rere | ey | ‏سس‎ ‏پهسه‎ Cade bbe ‏تسه یه‎ ++ ++ ‏صصص سحهة‎ | t+ | ++ ++ ] ++ | ++ ++ Lessor Learued ‏اسم‎ ++ ++ ++ ‏تنج‎ ++ EH £ Rewer oP KD $a: 3 2 ++ ++ : Rebroadey & ‏بسن‎ tt | tt Aheproved Quay 2 ++ ++ ++ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎PAC (ODO) a ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ 

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© CW Choo FIS University of Toronto KO Results ٩1۰ 1996, BP “brought $2000 to the botiow tae - doruveded ‏وشوو‎ tributed to KD - pus $POOD wore tely but oot pet booked” ®uckwoo bubs faoreused its ‏برا دجام اصن لمج نيجه‎ GO% QOow Chewird Ov swed $POO uo peur ia the re-use oP potecis Cord Ovtor Cp swed wore thas $9000 ta the post 9 pews WE reduced tts cost per vat by GO% oak Xerox reduced its dispuickes bAIG% Rocke seads cul its products Por PO upprove O works porter 

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۵ دا دیهه یرو منرمععیم مر یمه عحصصطظ) 6 عطام؟) 

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Process & Proviice: Cantey Oreutiogy Opole ‎howled Prow pricey sore‏ موی رل لا ‎Odd, rePe “raw keowleske” tale “proveserd‏ * ‎braced, vase sider‏ ییا ربوم یی صاطدومممه ۱ ‎Orqacize proveveed keowledke ued woktey‏ * ‎Drede 9 piruture Por ches tay holed‏ ‎Packagay, pubishing, dboewtratay hooker‏ * ‎Poper, odice, Toirocet, pubPinders, kaowledee porta‏ اه مه( »| ‎he whole oye, devia‏ جيجه( * ‎architects Por orquaiztey, pubbehiag, cavitary Porardion‏ ‎ ‎oe 

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نوناک معا ری وا 6 Provess & Provtice: Structured KD Provess Application ۴ Distribution ee Acquisition | Indexing Filtering Linking Knowledge Management Process Source: Adapted fom a KPMG orasortation. 

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© CW Choo FIS University of Toronto 8 KO Exacple: Gureka The need for solution creation الا ماعط 16 ‎rcs‏ ۵96 وا 

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© CW Choo FIS University of Toronto KD Exccople: Cureka Supervision (Tigers) ata Community of Product Leaders (Product Leaders, oe Product Specialists...) 3۳۳ ۱ hay ۱۸۰6 = 3 Reject € i ; Discuss ~20,000 Service People, ~50,000 calls/day (Technicians, Hotline, hail aa 

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Cureka Goreeo Ene ie 7 Lost Edned: 1995/10/24 ‘Success Rate: Status: Valted 1+ Show Tip Details Histon ] ‏کج‎ 2 Wale Nn Dietict: Tin Chins MN Seen: 2 Suited 101971996 O83530Nichae Poss, ‘Submit Date: iqyia/iac6 Tip Number: nos007) Doc. Type: Tip SUBJECT: Xerox costed ‏جع همه‎ Doce ‘hen rumang Xerox comtee stock from Tray ‏رد‎ custoner gets Jax Wd essage that "Paper width 13 too narrow Contrary to what ye have heen taught, vith this stock load curl ‘ay 3. Instruct custayer how to check for curl in paper and flatness. ation transport with antistatic fluid. The fluid will hold up for approximately 10,000 to 15,000 copies. Any question f2el free to contact xe ~Hichael Fosus C58 Tuin Cities District- Eaployee # 930124. 10 FIS University of Toronto g ‏تسس سس‎ 3 ‏لح سح‎ 5 5 + ‏ه‎ ۳1 8 Next Rec. Prey. Reo. Find Back hed Edit 4 Help _Done\ Fined oe 

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طاصیظ) :ام ‎KO‏ Curks Ont + Pub depoyed ts Pree (1898), ‏ممه‎ )066©( + OPPexdy depbped tr OG )066©( * 18,000 newer ‏واه سود‎ we whe were دول ۰ 9۶ 09,000 ما حول * * 0% rechetos to service hoe ond ‏جوم‎ ‎wed * ewer buybrokes rds ‏پوت هت تست ما میت‎ + Oversight 5 1 3 ‏سس‎ AR Rg atgk ‏ج‎ ‎+ Validation Doo g ad | 7 ۵۱ 0۳۵ نا ‎tat ۳ al‏ ابوث ۱ ۳2 ۹ ‘and Validation Process” + Authoring + Use Figure 

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تسف ‎oud‏ اونا ‎ot‏ ‏۳ سوم 410 هه و ‎Ow‏ بو + "Back ‏تفداص‎ shod carry hoouderke oP Oder 80,000 colexpes hie every verier od” ‏مر‎ "Oe take pride ta sohAa hard problews” "قاد سحن لحيل علدا جا جين و03" ۰ ‏جر هن‎ Proctor: Boer "Oxreke but va sowekton tohichoce dd wet” “Thay share beau hey ret tu be reopen 1p abort, voter, vikktos, iPr + Oper reorqtios versity of Toro وه موه و ‎oP crake‏ رو هجا اجو 09" * ‎people”‏ 28,000 * Lepepe, vtroddour opptocion + pe keoulecke baw, swarck rotor ۰ ‏لد مایت امین‎ ‘Took ‏م۳۵‎ 

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تسف ‎oud‏ اونا ‎ot‏ ‏جسلهه 0 نسلل سنس" ‎١‏ معيو ‎Geoulrke‏ @ ‎Ow‏ ما * Durbrotrad kow heowledye preiew vce Por Odes te ‏مهتم‎ ‎Craw ‏ایو زا‎ shortogher ‏لمعيس و‎ ‏لس‎ ‎* DePre rolee ced resprcetbiities Por Robe fecersky, evorchotos, topbeuretrs ‏سس‎ ۱ sicher ted prowe ‏لاس۱‎ shorty cod brace * Orlberdel site 3 process to ect), Ghee 1101111 1 [1 + 09 ‏جات جبتحاس صا سيسحت‎ aed kearcten, ‏0ك‎ ot ce pot oP work prac versity of Toro + ‏میلو5)‎ tools tot support ‏تس‎ feet, ‏لطس هه اجه ,موه‎ ميحد بجا ودار ل 9 * دك لت ماه ره انم 

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© ‏مرك الت‎ FIS University of Toronto Cnstower service i ‏او‎ ‎est way & to “Polo the cone” uid expen ‏مد وه و ویو‎ ‎exe‏ هجو وه ما موه ‎Deckeiciccs ‏عارامم لجموممحطلی ,لها عامه‎ Orw kouwdedye is vatrable, should be shored “Zhe cowoaniiy 10 the expert systew.” ‏:اناب 9 ‏سس ‎eter pretation: ‎ ‎ 

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© ‏مرك الت‎ FIS University of Toronto Cnwlede Creuiod 7 « م مر ‎A‏ 5 7 رز ‎im,‏ ‎Gm 7‏ 07 ‎ye > emule ‏> سس ۶ ‎ ‎10000 ۵ ‎ ‎Doct, ‏سجس حاتم كان مومه لمج تجا ماك‎ vette: ‏لو تاو‎ peachy tps i ‏الط‎ ‎Pore 3 odturd poweoly oP pravtoe‏ و تشه ومس سرمت ,اح ,مام ممصي ‎Dons oP peer‏ ‎ ‎ 

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© CW Choo FIS University of Toronto 08016100 08 وی اوه سمل ووت) عسي ‎Devhuiviows shoud use veaiedy produced doa‏ ureha Prt io Proce, Oaaads oF “experienc” Deplyxcedt ia OG ceeded approvd Prow ‏سین اه‎ Service تم( ues: Rouices: 

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