صفحه 1:
Wy a
land is
gem 7
a
nt
8
. Lea
2251213
Silo
22s.
صفحه 2:
week 6
صفحه 3:
Develop and facilitate leadership,
team building,
performance management,
conflict management skills
in an IT environment.
صفحه 4:
الال يداي
ols ۱3۱۹
Gray & Larson, 2006, Ch 10.
صفحه 5:
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
د ود ea لدان |
صفحه 6:
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
ی هک سا
صفحه 7:
management
صفحه 8:
۱0 0 مع is about people
صفحه 9:
(Ol Nn cd (ONS caericas ia
Management is the process of achieving organizational goals through
engaging in the four major functions of planning, organizing, leading
and controlling cara eta 199
صفحه 10:
planning is the process of setting goals
and deciding best way to achieve them
صفحه 11:
organizing is the process of allocating
and arranging human and other
resources
صفحه 12:
leading is the process of influencing
others
صفحه 13:
What is controlling about?
controlling
صفحه 14:
planning leading
organising controlling
Management is the process of achieving organizational goals through
engaging in the four major functions of planning, organizing, leading
and controlling ۱
صفحه 15:
Figure 1.1 The functions of management
(Bartol et al, 1998, p7)
صفحه 16:
Okt i= ۳
Management is the process of achieving organizational goals through
engaging in the four major functions of planning, organizing, leading
and controllin
صفحه 17:
The process of
influencing
others to
achieve
organizational
goals
(Garto et al, 1998),
صفحه 18:
People accept a leader’s influence because leaders have power
صفحه 19:
Where does power come from?
صفحه 20:
legitimate power
reward power
606۲: ۲
information power
صفحه 21:
legitimate power
reward power
expert power
information power
An example
صفحه 22:
legitimate power
reward power
expert power
ل سانا
An example
ات ان کیت(
صفحه 23:
legitimate power
reward power
expert power
ل سانا
An example
| have the authority to give you a performance bonus
صفحه 24:
legitimate power
reward power
expert power
information power
An example
| have the authority to give you a performance bonus
صفحه 25:
legitimate power
reward power
expert power
information power
Another example
صفحه 26:
legitimate power
reward power
expert power
information power
Another example
| can also know how to do the job pretty well, and you want
to learn
صفحه 27:
legitimate power
reward power
expert power
information power
Another example
| can also know how to do the job pretty well, and you want
to learn
صفحه 28:
Managers
غم عمق وحانها
leaders
۱2675
who are not
managers
Managers
Leaders
وطننا عاممعم
are both
۳5(
and leaders
صفحه 29:
Maraigess
leader and manager are often used interchangeably
صفحه 30:
Leaders
but the two should be distinguished
صفحه 31:
Some managers function as leaders, and this fits
with the definition of management
Managers leaders
صفحه 32:
Other managers do not function as leaders,
Managers
صفحه 33:
and not all leaders are managers
Managers leaders
صفحه 34:
Innovates Administers
صفحه 35:
Innovates
صفحه 36:
Administers
Maintains existing things
Innovates
An original
Develops new things
صفحه 37:
صفحه 38:
Maintains existing things
صفحه 39:
A copy
Maintains existing things
System and structure focus
controls
Short term
>
a
3
a
a
8
a
Innovates
original
Develops new things
People focus
Inspires trust
Long term
صفحه 40:
Administers
A copy
Maintains existing things
System and structure focus
controls
Short term
Asks how and when
Innovates
An original
Develops new things
People focus
Inspires trust
Long term
Asks what and why?
صفحه 41:
Administers
A copy
Maintains existing things
System and structure focus
controls
Short term
Asks how and when
Eye on the bottom line
Innovates
An original
Develops new things
People focus
Inspires trust
Long term
Asks what and why?
Eye on the horizon
صفحه 42:
Asks what and why? Asks how and when
Eye on the horizon Eye on the bottom line
Does the right thing Does the thing right
صفحه 43:
Administers
A copy
Maintains existing things
System and structure focus
controls
Short term
Asks how and when
Eye on the bottom line
Does the thing right
Managers
Asks what and why?
Eye on the horizon
Does the right thing
Leaders
صفحه 44:
(Bennis cited in Tozer, 1997).
Eye on the horizon Eye on the bottom line
Does the right thing Does the thing right
صفحه 45:
Leadership and Managers are not the same thing
“Management”
تن
“Leadership”
162 Answers! - Uncut Bonus Edition
صفحه 46:
Do projects need leaders or mal
صفحه 47:
A project manager has many roles and responsibilities
صفحه 48:
Managing projects is managing complexity
صفحه 49:
Formulate plans and objectives
صفحه 50:
Monitor results
You
LOOKING at>
صفحه 51:
Take corrective action
صفحه 52:
5ع أ/اتناءعق ع أمعمعاع
صفحه 53:
Solve technical problems
صفحه 54:
a
4
x
6
3
0
۳
0
©
3
a
6
1
2
1
ل
صفحه 55:
Make tradeoffs among ti
صفحه 56:
Recognize the need to change to keep the project on track
صفحه 57:
Initiate change
صفحه 58:
Be toate وا
Provide direction and motivation
صفحه 59:
Innovate and adapt as necessary
صفحه 60:
Integrate assigned resources
صفحه 61:
Formulate plans and objectives
Monitor results
Take corrective action
Expedite activities
Solve technical problems
Serve as peacemaker
Make tradeoffs among time, costs, and project scope
Recognize the need to change to keep the project on track
Initiate change
Provide direction and motivation
Innovate and adapt as necessary
Integrate assigned resources
صفحه 62:
Leadership and Management
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
a
al ad ل ل لي
صفحه 63:
What are stakeholders?
صفحه 64:
You can’t do it all and get it all done
صفحه 65:
Projects usually involve a vast web of relationships
صفحه 66:
Hands-on work is not the same as leading
صفحه 67:
More pressure and more involvement
صفحه 68:
More pressure and more involvement
will reduce your effectiveness as a leader
صفحه 69:
ناملا مغ زور۱۱
صفحه 70:
ناملا مغ زور۱۱
>
صفحه 71:
ناملا مغ زور۱۱
>
isn’t as important to someone else
صفحه 72:
Different groups have different stakes
صفحه 73:
Different groups have different stakes
(responsibilities, agendas, and priorities)
in the outcome of a project.
صفحه 74:
وروت یرت را
صفحه 75:
وروت یرت را
Project management is tough, exciting, and rewarding.
صفحه 76:
وروت یرت را
Project management is tough, exciting, and rewarding.
so persevere
صفحه 77:
صفحه 78:
Customers
Functional
managers
Other
organizations
Top
management
Figure 10.1 Network of stakeholders
(Gray & Larson, 2006, p34)
صفحه 79:
Customers
Project لمم ةمدي یر
manager > managers
Project team
manages and completes the project work. Most participants want to do
a good job, but they are also concerned with other obligations and how
their involvement will contribute to their personal goals and aspirations
صفحه 80:
Customers
Top
Project
manager
Functional
managers
Project managers
naturally compete with each other for resources and support top
management. At the same time, they have to share the resources
and exchange information.
صفحه 81:
Other
organizations
Top
management
Customers
- =
Functional 1
managers |
)
صفحه 82:
Customers
Top Project
management sponsors
لمم ةمدي یر
managers
Top management
approves funding of the project and establishes the priorities within the
organization. They define success, rewards for the successful completing
of the project. Significant adjustments in scope, time and cost
صفحه 83:
Sree Customers
Project ~~~. 3
لمم ةمدي یر
managers
Project sponsors
champion of the project and use their influence to gain approval of
the project. Their reputation is tied to the success of the project
صفحه 84:
Customers
Top
لمم ةمدي یر
managers
Customers
define the scope of the project, and ultimate project success rests in
their satisfaction. Project managers need to be responsive to changing
customer needs and requirements and to meeting their expectations
صفحه 85:
صفحه 86:
Functional
managers
Government ‘Contractors
سس
۰
صفحه 87:
Functional
managers
3
صفحه 88:
Leadership and Management
Managing Project Stakeholders
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
۳
al هک
صفحه 89:
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
تنم
د
صفحه 90:
ag ata تنل وی ترا
Lending or giving money, budget increases,
personnel, etc.
Helping with existing projects or undertaking
نلامنا 300 ]85!5.
Giving task support, providing quicker response
time, or aiding implementation.
Providing organizational as well as technical
knowledge.
RCL gett
تلا ند
Cooperation
Information
Position-related currencies
Giving a task or assignment that can result in
promotion.
Acknowledging effort or abilities.
Providing a chance to be known by higher-ups or
significant others in the organization.
کت تیا
Recognition
Visibility
Network/contacts Providing opportunities for linking with others.
TABLE 10.1
صفحه 91:
Inspiration-related currencies
Being involved in a task that has larger كلكا
significance for the unit, organization,
cola eel ateei 1s ۱2
Having a chance to do important things really ععمعااععياع
لحننا
Ethical correctness Doing what is “right” by a higher standard
۱ لت هرن تکیت ae
رات لاف تال توس ارت یرای تیا
Providing closeness and friendship. حا ان
Personal support Giving personal and emotional backing.
Understanding Listening to others’ concerns and issues.
Personal-related currencies
وتات ]ودره Sharing tasks that increase skills and abilities.
Ownership/involvement Letting others have
ownership and influence. ۲2۸۵۱۶ 3
Gratitude Expressing appreciation. erro
صفحه 92:
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
wi
د ی
صفحه 93:
Mapping Dependencies
for social networks
صفحه 94:
Project team perspective
Whose cooperation will be needed?
۷۷۵96 9۲66۲960۲ ۵۲ ۵00۳۵۷۵۱ ۷۷۱۱۱ ۷/۵ ۹
Whose opposition would keep us from accomplishing the
project?
صفحه 95:
Stakeholders’ perspective
What differences exist between the team and those on whom
the team will depend?
How do the stakeholders view the project?
What is the status of our relationships with the stakeholders?
Oa ات د5عهل ععمع روز ات وراک زرا
stakeholders?
صفحه 96:
Information
technology
manager
Software
Purchasing Rec
Information
technology
director
Billing and
receipts
Top
SS management
Figure 10.2 Dependencies for financial software installation project
(Gray & Larson, 2006, p320)
صفحه 97:
Characteristics of Effective Project
Managers
initiate contact with key players
anticipate potential problems
provide encouragement
reinforce the objectives and vision of the project
intervene to resolve conflicts and prevent stalemates
صفحه 98:
Management by Walking Around (MBWA)
A 3 that involves managers spending the
majority of time outside of their offices in
with employees building cooperative relationships
صفحه 99:
Managing Upward Relations
تاریزعت وا
appropriate budgets
responsiveness to unexpected needs
a clear signal to the organization of the importance of
cooperation
Motivating the Project Team
influence top management to favor team by
withdrawing unreasonable demands
providing additional resources
recognizing the activities of team members
صفحه 100:
i {1/4
Project
Figure 10.3 The significance of a project sponsor
(Gray & Larson, 2006, p324)
صفحه 101:
صفحه 102:
6 aspects of leading by example
Priorities
1 Urgency
3. problem solving
4 standards of performance
5 Ethics
Co-operation
صفحه 103:
Standards of Problem
performance solving
Leading
Ethics Priorities
example
Urgency Cooperation
Figure 10.4 Leading by example
(Gray & Larson, 2006, p326)
صفحه 104:
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
oF Betoun!
St
صفحه 105:
ee
In
صفحه 106:
11 J
ai eae ويك
اه ۱ تم lal lie ١
__to determine whether conduct
الف" smi ~
صفحه 107:
lagging of cost and time estimations
falsely assuring customers that everything is fine
being pressured to alter status reports
falsifying cost accounts
compromising safety st
approving poor work
rds to accelerate progress
صفحه 108:
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
کب و ان 5
Ce
صفحه 109:
Contradictions of Project Management
صفحه 110:
Contradictions of Project Management
صفحه 111:
Contradictions of Project Management
صفحه 112:
Contradictions of Project Management
صفحه 113:
Contradictions of Project Management
صفحه 114:
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Suggestions for Project Managers
a ara
صفحه 115:
Qualities of an Effe:
Managé
Systems thinker
Personal integrity
Proactive
High tolerance for stress
General business perspective
Good communicator
Effective time management
Skillful politician
Optimist
صفحه 116:
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
د لود عع رک 9 9 ۳
صفحه 117:
Leaders:
صفحه 118:
دت یات وت )۱
Bartol, K. et al. (1998). Management - A pacific rim focus (2"¢
ed.). Roseville, NSW: McGraw-Hill.
Greenberg, J. & Baron, R. (1993). Behavior in organizations (4*
ed.). Syd., NSW: Allyn and Bacon.
Tozer, J. (1997). Leading initiative - Leadership, teamwork and
طة ممعماع لسغو بلمعغغبا8 :عاألا ,.طاعالا غرمط .عملا مممغمط عط
صفحه 119:
Next Week
Managing Project Teams
* Gray & Larson, 2006, Ch. 11.
Topic:
Reading:
صفحه 120:
| Pad رز
t ۱ 1 7 14 0 1
1 i i | 1 | i ۱
2 i i i i 1
3 1 1 8 z 1 a
5 ۱ i 1 3 1 i
جو 2
2 es 0
q a @
صفحه 121:
صفحه 122:
BetterProjects.net
Project
Management
6. Leadership
week 6
Develop and facilitate leadership,
team building,
performance management,
conflict management skills
in an IT environment.
Gray & Larson, 2006, Ch 10.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
1. Leadership and Management
2.
3.
4.
5.
6.
7.
8.
9.
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
management
management is about people
What is Management?
Management is the process of achieving organizational goals through
engaging in the four major functions of planning, organizing, leading
and controlling (Bartol et al, 1998).
planning
planning is the process of setting goals
and deciding best way to achieve them
organizing is the process of allocating
and arranging human and other
resources
organising
leading
leading is the process of influencing
others
What is controlling about?
controlling
Management
planning
leading
organising
controlling
Management is the process of achieving organizational goals through
engaging in the four major functions of planning, organizing, leading
and controlling (Bartol et al, 1998).
Figure 1.1 The functions of management
(Bartol et al, 1998, p7)
What is Leadership?
Management is the process of achieving organizational goals through
engaging in the four major functions of planning, organizing, leading
and controlling (Bartol et al, 1998).
The process of
influencing
others to
achieve
organizational
goals
(Bartol et al, 1998).
People accept a leader’s influence because leaders have power
Where does power come from?
legitimate power
reward power
expert power
information power
legitimate power
reward power
expert power
information power
An example
legitimate power
reward power
expert power
information power
An example
I am your manager
legitimate power
reward power
expert power
information power
An example
I have the authority to give you a performance bonus
legitimate power
reward power
expert power
information power
An example
I have the authority to give you a performance bonus
legitimate power
reward power
expert power
information power
Another example
legitimate power
reward power
expert power
information power
Another example
I can also know how to do the job pretty well, and you want
to learn
legitimate power
reward power
expert power
information power
Another example
I can also know how to do the job pretty well, and you want
to learn
Managers
who are not
leaders
Leaders
who are not
managers
Managers
Leaders
People who
are both
managers
and leaders
Managers
Leaders
leader and manager are often used interchangeably
Managers
Leaders
but the two should be distinguished
Some managers function as leaders, and this fits
with the definition of management
Managers
leaders
Other managers do not function as leaders,
Managers
leaders
and not all leaders are managers
Managers
leaders
Innovates
Administers
Innovates
Administers
An original
A copy
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Inspires trust
controls
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Inspires trust
controls
Long term
Short term
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Inspires trust
controls
Long term
Short term
Asks what and why?
Asks how and when
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Inspires trust
controls
Long term
Short term
Asks what and why?
Asks how and when
Eye on the horizon
Eye on the bottom line
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Inspires trust
controls
Long term
Short term
Asks what and why?
Asks how and when
Eye on the horizon
Eye on the bottom line
Does the right thing
Does the thing right
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Inspires trust
controls
Long term
Short term
Asks what and why?
Asks how and when
Eye on the horizon
Eye on the bottom line
Does the right thing
Does the thing right
Leaders
Managers
Innovates
Administers
An original
A copy
Develops new things
Maintains existing things
People focus
System and structure focus
Inspires trust
controls
Long term
Short term
Asks what and why?
Asks how and when
Eye on the horizon
Eye on the bottom line
Does the right thing
Does the thing right
Leaders
Managers
(Bennis cited in Tozer, 1997).
Leadership and Managers are not the same thing
http://www.slideshare.net/tommyland/management-vs-leadership-on-linkedin
Do projects need leaders or managers?
A project manager has many roles and responsibilities
Managing projects is managing complexity
Formulate plans and objectives
Monitor results
Take corrective action
Expedite activities
Solve technical problems
Serve as peacemaker
Make tradeoffs among time, costs, and project scope
Recognize the need to change to keep the project on track
Initiate change
Provide direction and motivation
Innovate and adapt as necessary
Integrate assigned resources
Formulate plans and objectives
Monitor results
Take corrective action
Expedite activities
Solve technical problems
Serve as peacemaker
Make tradeoffs among time, costs, and project scope
Recognize the need to change to keep the project on track
Initiate change
Provide direction and motivation
Innovate and adapt as necessary
Integrate assigned resources
1.
Leadership and Management
2. Managing Project Stakeholders
3.
4.
5.
6.
7.
8.
9.
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
What are stakeholders?
You can’t do it all and get it all done
Projects usually involve a vast web of relationships
Hands-on work is not the same as leading
More pressure and more involvement
More pressure and more involvement
will reduce your effectiveness as a leader
What’s important to you
What’s important to you
likely
What’s important to you
likely
isn’t as important to someone else
Different groups have different stakes
Different groups have different stakes
(responsibilities, agendas, and priorities)
in the outcome of a project.
Remember
Remember
Project management is tough, exciting, and rewarding.
Remember
Project management is tough, exciting, and rewarding.
so persevere
http://www.betterprojects.net/2007/05/introduction-to-stakeholder-management.html
Figure 10.1 Network of stakeholders
(Gray & Larson, 2006,
2006, p314)
Project team
manages and completes the project work. Most participants want to do
a good job, but they are also concerned with other obligations and how
their involvement will contribute to their personal goals and aspirations
Project managers
naturally compete with each other for resources and support top
management. At the same time, they have to share the resources
and exchange information.
Functional managers
depending upon how the project is organised can play minor or major role
toward the project success, for example providing technical input etc.
Top management
approves funding of the project and establishes the priorities within the
organization. They define success, rewards for the successful completing
of the project. Significant adjustments in scope, time and cost
Project sponsors
champion of the project and use their influence to gain approval of
the project. Their reputation is tied to the success of the project
Customers
define the scope of the project, and ultimate project success rests in
their satisfaction. Project managers need to be responsive to changing
customer needs and requirements and to meeting their expectations
Administrative groups
such as human resources, information systems, purchasing agents,
maintenance etc. provide valuable support service.
Government agencies
Place constrains on project work. Permits need to be secured
Contractors
may do the actual work with team members
1.
2.
Leadership and Management
Managing Project Stakeholders
3. Influence as Exchange
4.
5.
6.
7.
8.
9.
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
1.
2.
3.
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
4. Commonly Traded
Organizational Currencies
5.
6.
7.
8.
9.
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
Task-related currencies
Resources
Assistance
Cooperation
Information
Lending or giving money, budget increases,
personnel, etc.
Helping with existing projects or undertaking
unwanted tasks.
Giving task support, providing quicker response
time, or aiding implementation.
Providing organizational as well as technical
knowledge.
Position-related currencies
Advancement
Recognition
Visibility
Network/contacts
Giving a task or assignment that can result in
promotion.
Acknowledging effort or abilities.
Providing a chance to be known by higher-ups or
significant others in the organization.
Providing opportunities for linking with others.
Source: Adapted from A. R. Cohen and David L. Bradford, Influence without Authority
(New York: John Wiley & Sons, 1990). Reprinted by permission of John Wiley & Sons, Inc.
TABLE 10.1
Inspiration-related currencies
Vision
Excellence
Ethical correctness
Being involved in a task that has larger
significance for the unit, organization,
customer, or society.
Having a chance to do important things really
well.
Doing what is “right” by a higher standard
than efficiency.
Relationship-related currencies
Acceptance
Personal support
Understanding
Providing closeness and friendship.
Giving personal and emotional backing.
Listening to others’ concerns and issues.
Personal-related currencies
Challenge/learning
Sharing tasks that increase skills and abilities.
Ownership/involvement
Letting others have
ownership and influence.
TABLE 10.1
(cont’d)
Gratitude
Expressing appreciation.
1.
2.
3.
4.
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
5. Social Network Building
6.
7.
8.
9.
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
Mapping Dependencies
for social networks
Project team perspective
Whose cooperation will be needed?
Whose agreement or approval will we need?
Whose opposition would keep us from accomplishing the
project?
Stakeholders’ perspective
What differences exist between the team and those on whom
the team will depend?
How do the stakeholders view the project?
What is the status of our relationships with the stakeholders?
What sources of influence does the team have relative to the
stakeholders?
Figure 10.2 Dependencies for financial software installation project
(Gray & Larson, 2006,
2006, p320)
Characteristics of Effective Project
Managers
initiate contact with key players
anticipate potential problems
provide encouragement
reinforce the objectives and vision of the project
intervene to resolve conflicts and prevent stalemates
Management by Walking Around (MBWA)
A management style that involves managers spending the
majority of time outside of their offices in face-to-face
interactions with employees building cooperative relationships
Managing Upward Relations
Project Success = Top Management Support
appropriate budgets
responsiveness to unexpected needs
a clear signal to the organization of the importance of
cooperation
Motivating the Project Team
influence top management to favor team by
withdrawing unreasonable demands
providing additional resources
recognizing the activities of team members
Figure 10.3 The significance of a project sponsor
(Gray & Larson, 2006,
2006, p324)
Leading by Example
Highly visible, interactive management
style which allows building and sustaining
cooperative relationship and modeling
project managers behavior
6 aspects of leading by example
1.
2.
3.
4.
6.
Priorities
Urgency
problem solving
standards of performance
5.
Ethics
Co-operation
Figure 10.4 Leading by example
(Gray & Larson, 2006,
2006, p326)
1.
2.
3.
4.
5.
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
6. Ethics and Project
Management
7.
8.
9.
Contradictions of Project Management
Qualities of an Effective Project Manager
Suggestions for Project Managers
Industry ethical guidelines
www.pmi.org
Ethical dilemmas
Situations where it is difficult
to determine whether conduct
is right or wrong
•
•
•
•
•
•
lagging of cost and time estimations
falsely assuring customers that everything is fine
being pressured to alter status reports
falsifying cost accounts
compromising safety standards to accelerate progress
approving poor work
1.
2.
3.
4.
5.
6.
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
7. Contradictions of Project
Management
8.
9.
Qualities of an Effective Project Manager
Suggestions for Project Managers
Contradictions of Project Management
Contradictions of Project Management
Innovator!
Maintain stability!
Contradictions of Project Management
Innovator!
Maintain stability!
Individuals!
Teamwork!
Contradictions of Project Management
Innovator!
Maintain stability!
Individuals!
Teamwork!
Flexible!
Determined!
Contradictions of Project Management
Innovator!
Maintain stability!
Individuals!
Teamwork!
Flexible!
Determined!
Team loyalty!
Organisational loyalty!
1.
2.
3.
4.
5.
6.
7.
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
8. Qualities of an Effective Project
Manager
9.
Suggestions for Project Managers
Qualities of an Effective Project
Manager
Systems thinker
Personal integrity
Proactive
High tolerance for stress
General business perspective
Good communicator
Effective time management
Skillful politician
Optimist
1.
2.
3.
4.
5.
6.
7.
8.
Leadership and Management
Managing Project Stakeholders
Influence as Exchange
Commonly Traded Organizational Currencies
Social Network Building
Ethics and Project Management
Contradictions of Project Management
Qualities of an Effective Project Manager
9. Suggestions for Project
Managers
Leaders:
References
Bartol, K. et al. (1998). Management – A pacific rim focus (2nd
ed.). Roseville, NSW: McGraw-Hill.
Greenberg, J. & Baron, R. (1993). Behavior in organizations (4th
ed.). Syd., NSW: Allyn and Bacon.
Tozer, J. (1997). Leading initiative – Leadership, teamwork and
the bottom line. Port Melb., Vic: Butterworth-Heinemann.
Next Week
Topic:
Managing Project Teams
Reading:
• Gray & Larson, 2006, Ch. 11.
http://flickr.com/photos/lumaxart/2137729430/
http://flickr.com/photos/beija-flor/52292046/sizes/sq/
http://flickr.com/photos/maniya/2731402919/sizes/sq/
http://flickr.com/photos/lukemontague/257339079/
http://flickr.com/photos/dunechaser/2019456693/
http://flickr.com/photos/shadows_and_light/2072085898/sizes/sq/
http://flickr.com/photos/mjthomas43/289435126/sizes/sq/
http://flickr.com/photos/skistz/398429879/sizes/sq/
http://flickr.com/photos/jeffbelmonte/8228640/sizes/sq/
http://flickr.com/photos/craigwbrown/118034346/sizes/sq/
http://flickr.com/photos/cindy47452/2479210076/sizes/sq/
http://flickr.com/photos/trvr3307/127632207/sizes/sq/
http://flickr.com/photos/gadl/366202554/sizes/sq/
http://flickr.com/photos/imranchaudhry/2208102635/sizes/sq/
http://flickr.com/photos/cmbellman/2775956184/sizes/sq/in/photostream/
http://flickr.com/photos/soldiersmediacenter/397708723/sizes/sq/
http://flickr.com/photos/cmbellman/2772343336/sizes/sq/
http://flickr.com/photos/ppdigital/2327873620/sizes/sq/in/set-72157603263059146/
http://flickr.com/photos/jenicra84/2174260506/sizes/sq/
http://flickr.com/photos/eticas/2282480520/sizes/sq/
http://flickr.com/photos/worldeconomicforum/374706891/sizes/sq/
http://flickr.com/photos/meredithfarmer/315541970/sizes/sq/
BetterProjects.net
Title page pic care of lumaxart & CC @ Flickr
http://flickr.com/photos/lumaxart/2137729430/