The Relation between BPR and ERP Systems
اسلاید 1: The Relation between BPR and ERP Systems: A Failed ProjectDavid Paper, Kenneth B.Tingey, Wai MokChapter XI
اسلاید 2: Executive SummaryVicro Communications (pseudonym)Reenginering its basic business processesWith the aid of data-centric enterpriseRelying completely on the software Software might increase:Information sharingProcess efficiencyStandardization of ITData mining /warehousing capabilities
اسلاید 3: Executive SummaryManagement made no attempt to:Rethink existing processes before implementation of the softwareObtain feedback from employees familiar with existing business or legacy systemsFor Vicro, reengineering effort failed even after investing hundreds of millions of dollarsSoftware is currently being phased out
اسلاید 4: BackgroundInternational provider of products and services that help companies communicate through print and digital technologiesLeading supplier of document formatted info.,print outsourcing and and data based marketingVicro designs, manufactures and delivers business communication products, services and solutions to customers
اسلاید 5: BackgroundOperates over 100 warehousing facilitiesNearly 14000 employees serving 47 countries2.45 bil in 1999 and 2.26 bil in 2000 revenueProvides consulting, proj. management, reenginering and distribution of high volume, customized communications to its clientsLatest print and digital technologiesMarket leader in managing critical business communications
اسلاید 6: Setting the StageA conservative organizationIt doesn’t embrace “bleeding edge” tech.Wants to deploy proven tech. that will help satisfy and exceed customer requests and expectationsExperimented with business process reengineering(BPR)
اسلاید 7: LiteratureBPR as a savior of underperforming organizationsBPR as next revolution in performance via process improvement and process changeFlawed BPR strategy:Inappropriate use of consultantsWorkforce tied to old technologiesFailure to invest in trainingLegacy system out of control
اسلاید 8: Case descriptionVirco Communications under-performingBPR efforts would be facilitated by data-centric enterprise softwareVicro chose 30 years softwareLegacy systems were never consideredStakeholders wanted to complement BPR with ITVicro made no attempt to align business propcess changes with business objectives
اسلاید 9: Data Analysis Formal and Informal InterviewsCommon Patterns /Themes General Theme : Breakthrough technology in the BPR process
اسلاید 10: Data AnalysisInterviewUse of ComputersUse of HPT (High Profile Technology)Manufacturing systems Project ManagerRon Dickerson
اسلاید 11: Technology Usage PCs and Mainframes Data Collection StorageReportingCommunicationData-Centric problem solving
اسلاید 12: Process Improvement Relationship between BPR and TechnologyNo Design for new processesNot Redesigning existing processes No match between enterprise software and best practices
اسلاید 13: HPT AdoptionHPT was not flexible enoughMismatching the existing processesLegacy systems are still in placeHPT doubled the activityHPT was not user friendly20 modules in HPTHPT was not customizable
اسلاید 14: CEO Mandate HPT forced everyone to use a standardNo real experience with BPR Invest Much NO RESULTNo look at the state of the existing processesChange of Leadership
اسلاید 15: Enterprise IntegrationHPT did nothing to facilitate enterprise integration.Invest on HPT instead of Rethinking the business
اسلاید 16: Resistance to changeHPT was forcedNo punishmentNo one have the power to tell what to doPontificating that HPT will be the standardHPT was so inflexible Account payable (AP)
اسلاید 17: Current ChallengesTop management had no plan!Top management delegated BPRTop management trusted the software vendorNot involving people and resistance to changeForcing “Best Practices”
اسلاید 18: Current Situation JUST APMOST EXPENSIVE280$ million Complete Failure!
اسلاید 19: Contribution to BPR literatureSuper ThemesImmersionTechnology usage, HPT adoptionFluidityResponsiveness, Effectiveness, Knowledge sharing & captureTop management support
اسلاید 20: SummarySee if processes and systems are fluidObtain feedbackCommunicate to managementMain reason for failureBusiness processes are not streamlinedForced HPT
اسلاید 21: Developing an Information System Solution Systems Analysis
اسلاید 22: Strategies for Acquiring IT ApplicationsOptions for Obtaining Information SystemsBuild your ownOutsourcing
اسلاید 23: The Systems Development Lifecycle
اسلاید 24: DiscussionIf you were the first CEO, what would you do to prevent failure?In your opinion what was the main reason for project failure?
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