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(Organizational Behavior (Stress Management

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(Organizational Behavior (Stress Management

اسلاید 1: Gholipour A. 2005. Organizational Behavior. University of Tehran.Organizational Behavior: Stress Management

اسلاید 2: Gholipour A. 2005. Organizational Behavior. University of Tehran.What is Stress?An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being.

اسلاید 3: Gholipour A. 2005. Organizational Behavior. University of Tehran.Stage 1Alarm ReactionStage 2ResistanceStage 3ExhaustionNormalLevel ofResistanceGeneral Adaptation Syndrome

اسلاید 4: Gholipour A. 2005. Organizational Behavior. University of Tehran.StressWorkStressorsPhysicalenvironmentRole-relatedInterpersonalOrganizationalStressors and Stress OutcomesNonworkStressorsIndividualDifferencesConsequencesof StressPhysiologicalBehavioralPsychological

اسلاید 5: Gholipour A. 2005. Organizational Behavior. University of Tehran.Role-Related StressorsRole conflictInterrole conflictIntrarole conflictPerson-role conflictRole ambiguityUncertain duties, authorityWorkloadToo much/too little workTask controlMachine pacingMonitoring equipmentNo work schedule control..

اسلاید 6: Gholipour A. 2005. Organizational Behavior. University of Tehran.Interpersonal Stressor: Workplace Violence and Bullying1- Workplace violence is a stressor to those who:Experience violence at workObserve violence at workWork in jobs with higher risk of violence2-Workplace Bullying: Offensive, intimidating, or humiliating behavior that degrades, ridicules, or insults another person at work.Workplace bullies tend to be people with higher authorityWorkplace bullying is reduced through:Careful hiring360-degree feedbackConflict resolution system3- Sexual Harassment : Unwelcome conduct -- detrimental effect on work environment or job performanceQuid pro quoemployment or job performance is conditional on unwanted sexual relationsHostile work environmentan intimidating, hostile, or offensive working environment

اسلاید 7: Gholipour A. 2005. Organizational Behavior. University of Tehran.Work-Nonwork StressorsTime-based conflictdue to work schedule, commuting, travelwomen still do “second shift” (most housework)Strain -based conflict work stress affects home, and vice versaRole behavior conflict incompatible work and nonwork roles

اسلاید 8: Gholipour A. 2005. Organizational Behavior. University of Tehran.AccountantArtist MechanicForesterLow-StressOccupationsHigh-StressOccupationsHospital managerPhysician (GP)PsychologistSchool principalPolice officerTel. operatorU.S. and Iran PresidentWaiter/waitressStress and OccupationsMedium-StressOccupations

اسلاید 9: Gholipour A. 2005. Organizational Behavior. University of Tehran.Individual Differences in StressPerceive the situation differentlySelf-efficacyLocus of controlScarlet personalityLearned helplessnessDifferent threshold levels of resistance to stressorStore of energyUse different stress coping strategies

اسلاید 10: Gholipour A. 2005. Organizational Behavior. University of Tehran.Type A / Type B Behavior PatternTalks rapidlyIs devoted to workIs highly competitiveStruggles to perform several tasksHas a strong sense of time urgencyIs impatient with idlenessLoses temper easilyInterrupts othersHandles details patientlyIs less competitive with othersContemplates issues carefullyHas a low concern about time limitationsDoesnt feel guilty about relaxingHas a relaxed approach to lifeWorks at a steady paceType A Behavior PatternType B Behavior Pattern

اسلاید 11: Gholipour A. 2005. Organizational Behavior. University of Tehran.Consequences of DistressPhysiological consequencescardiovascular diseasesulcers, sexual dysfunction, headaches, cancerBehavioral consequenceswork performance, accidents, decisionsabsenteeism -- due to sickness and flightworkplace aggressionPsychological Consequencesmoodiness, depression, emotional fatigue

اسلاید 12: Gholipour A. 2005. Organizational Behavior. University of Tehran.Job Burnout ProcessDepersonalizationReduced PersonalAccomplishmentPhysiological,psychological,and behavioralconsequencesEmotionalExhaustionInterpersonal andRole-Related Stressors

اسلاید 13: Gholipour A. 2005. Organizational Behavior. University of Tehran.Family-Friendly and Work-Life InitiativesFlexible work timeJob sharing TelecommutingPersonal leaveChildcare facilities.

اسلاید 14: Gholipour A. 2005. Organizational Behavior. University of Tehran.Other Stress Management PracticesWithdrawing from the stressorPermanent -- transfer to better fit jobTemporary -- work breaks, vacationsChanging stress perceptionsSelf-efficacy, self-leadershipControlling stress consequencesFitness and lifestyle programsRelaxation and meditationEmployee counselingSocial supportEmotional and informational

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