احساسات و حالات در رفتار سازمانی به زبان انگلیسی

احساسات و حالات در رفتار سازمانی به زبان انگلیسی

اسلاید 1: Emotions and Moods88-0© 2009 Prentice-Hall Inc. All rights reserved.

اسلاید 2: Chapter Learning ObjectivesAfter studying this chapter, you should be able to:Differentiate emotions from moods, and list the basic emotions and moods.Discuss whether emotions are rational and what functions they serve.Identify the sources of emotions and moods.Show the impact emotional labor has on employees.Describe Affective Events Theory and identify its applications.Contrast the evidence for and against the existence of emotional intelligence.Apply concepts about emotions and moods to specific OB issues.Contrast the experience, interpretation, and expression of emotions across cultures.© 2009 Prentice-Hall Inc. All rights reserved.8-1

اسلاید 3: Why Were Emotions Ignored in OB?The “Myth of Rationality”Emotions were seen as irrationalManagers worked to make emotion-free environmentsView of EmotionalityEmotions were believed to be disruptiveEmotions interfered with productivityOnly negative emotions were observedNow we know emotions can’t be separated from the workplace© 2009 Prentice-Hall Inc. All rights reserved.8-2

اسلاید 4: What are Emotions and Moods?© 2009 Prentice-Hall Inc. All rights reserved.8-3See E X H I B I T 8-1

اسلاید 5: The Basic EmotionsWhile not universally accepted, there appear to be six basic emotions:AngerFearSadnessHappinessDisgustSurpriseAll other emotions are subsumed under these sixMay even be placed in a spectrum of emotion:Happiness – surprise – fear – sadness – anger - disgust© 2009 Prentice-Hall Inc. All rights reserved.8-4

اسلاید 6: Basic Moods: Positive and Negative AffectEmotions cannot be neutral.Emotions (“markers”) are grouped into general mood states.Mood states affect perception and therefore perceived reality.© 2009 Prentice-Hall Inc. All rights reserved.8-5 E X H I B I T 8-2

اسلاید 7: What Is the Function of Emotion?Do Emotions Make Us Irrational?Expressing emotions publicly may be damaging to social statusEmotions are critical to rational decision-makingEmotions help us understand the world around usWhat Functions Do Emotions Serve?Darwin argued they help in survival problem-solvingEvolutionary psychology: people must experience emotions as there is a purpose behind themNot all researchers agree with this assessment© 2009 Prentice-Hall Inc. All rights reserved.8-6

اسلاید 8: 8-7